Event Services Operations Support Manager

Kick off your exciting career in Event Security with Allied Universal Event Services, the go-to leader in crowd management and event staffing. Join a lively team that services thousands of venues each year, ensuring safety and fun for everyone. We offer job opportunities in event staff, security, and operations. Join our welcoming, collaborative, and innovative team, and benefit from a range of perks depending on your role and hours. Maintain future work schedules by only assigning appropriately trained personnel; implement and improve detailed tracking staff and their completed training and certifications; develop and implement staffing plans to ensure physical security workforce is prepared for emergency operations as well as long-term growth of the workforceAct in an Event Management capacity to ensure effectiveness of event staff to ensure they are meeting vendor and client expectations; develop and implement quality assurance programs; provide expert advice regarding resolution of any shortcomingsIn partnership with Hiring Specialist and Recruiting team maintain active involvement in the recruitment, interviewing, selecting, and training of new employees; participate in the completion of performance appraisals, handling employee grievances or complaints and disciplining employees after consultation with the Branch Manager/General ManagerSafeguard personnel information as it relates to pay, benefits and performance by ensuring company record keeping is followedEstablish and maintain an onsite inventory of critical supplies in collaboration with the site team to include but not limited to emergency medical provisions, emergency rations, flashlights, batteries, inclement weather clothing, etc.Make independent decisions when assigning personnel to work schedules to match competencies to the specific post while balancing officer utilization to reduce non-billable overtime to meet specified business goalsAllotment of open work shifts to maximize event staff utilization and reduce non-billable expensesSubmission of procurement ordersMake productivity and cost reduction recommendations to managementIn partnership with Branch Manager, ensure accurate and timely submission of 90 Day event calendar.Act as back up for Scheduling by creating, modifying, and managing event schedules in ABI to ensure adequate coverage at all times.Follow all company policies regarding timekeeping procedures, meal and rest period breaks (where applicable), ensuring signatures and acknowledgements are properly documented (where applicable), and conducting weekly audits of timekeeping records to ensure accuracyConduct disciplinary and counseling sessions with staff as needed in a proactive and professional manner in partnership with Human Resources as needed; ensure all such issues are documented according to company standards, and that all issues receive proper follow up for resolutionInitiate termination procedures as needed for voluntary and involuntary separations; execute termination meetings as necessary and complete all follow up documentation according to company standardsMaintain high employee morale and low employee turnover through effective and proactive communications and timely problem resolution; ensure all hiring, counseling, disciplinary and termination procedures are executed in a consistent mannerEnsure a smooth-running operation by enforcing event specific policies and procedures through proper communication and training; may utilize field training staff to assist in executing event/site trainingQUALIFICATIONS: