Event Services Supervisor

Academic Technologies (AT) is a unit within Academic Student Affairs (ASA) has an outstanding opportunity for an Event Services Supervisor (Program Support Supervisor 1 (NE S SEIU 925 Supv)) to join their team. Under the direction of the Event Services Manager, and as a member of the Academic Technologies Event Services team, the Event Services Supervisor supports the effective delivery of high-quality event and facility services by administering and coordinating day-to-day request intake and activity planning. By providing operational oversight, workflow coordination, and quality control for event-related services, this position plays a critical role in supporting the Event Services program’s ability to meet customer needs, maintain compliance, and contribute to the University’s instructional and event mission. Serve as the primary point of contact for in-person, phone, and electronic client requests, ensuring a high-quality customer service experience.Oversee the intake, review, and processing of requests for special events in Academic Technologies Event Services facilities.Advise clients on University rules, policies, and procedures related to facility use, and ensure compliance with applicable policies.Provide guidance and preliminary cost estimates regarding facility rental rates to support informed client decision-making.Coordinate event logistics with clients, including scheduling site visits and planning meetings, to ensure consistency, accuracy, and completeness of event requirements.Lead planning for complex or high-profile client requests, including Registered Student Organizations, VIPs, and other events requiring personalized planning support, exercising independent judgment within program parameters.Develop, implement, and communicate procedures and policies related to Event Services venues to University units and the broader community.Distribute, track, and process program forms and documentation, including requests for Use of University Facilities (UUF), Reservation Confirmations, permits, and other event-related documents.Oversee the processing and digital documentation of event reservation confirmations within event management software.Assist in the configuration, maintenance, and accurate use of the Mazevo event management web application. Assist the Event Services Manager in reviewing historical and current event activity to project future staffing, workload, and budgetary needs.Serve as a key operational contact for high-profile and high-security events hosted in Academic Technologies–managed spaces.Work collaboratively with the Classroom Facility & Operations Supervisor to ensure smooth end-to-end delivery of services across the wider Event Services team.Identify process improvement opportunities, recommend and implement changes to maximize operational efficiency, enhance customer experience, ensure policy compliance, and promote responsible stewardship of program resources.