Hyatt Vacation Ownership is a division of Hyatt Hotels Corporation, renowned globally for its commitment to exceptional service, quality, and guest satisfaction. As part of a leading hospitality company, Hyatt Vacation Ownership focuses on creating memorable vacation experiences by offering timeshare and vacation ownership opportunities. The company strives to uphold the highest standards of professionalism and customer service, ensuring that each guest interaction reflects the Hyatt brand’s core values of respect, integrity, and innovation. By fostering an inclusive culture and embracing diversity within its workforce, Hyatt Vacation Ownership creates an engaging work environment where employees are encouraged to grow, develop their skills, and make a meaningful impact. This opportunity exists within a unique working environment where a third-party management company may be responsible for employment benefits, emphasizing that Hyatt prioritizes partnership and collaboration with vendors to deliver superior guest experiences.
This role is for a front-of-house coordinator who serves as a vital point of contact for clients, vendors, and meeting planners. With an hourly rate of 27.80 dollars, this position involves handling a wide array of communication responsibilities, including responding to inquiries via phone and email, and assisting managers or supervisors by making calls to designated contacts. The role further includes designing and confirming room layouts for special events, managing billing details such as proposals, costing, banquet event orders, and deposit handling. Additionally, the role requires experience in using computer systems and point of sale technology to update and retrieve work-related information. The ideal candidate will prepare professional communications, distribute incoming faxes, and operate various office equipment to support venue operations seamlessly.
The position demands a commitment to company policy adherence, professional appearance, and confidentiality. Front-facing responsibilities include welcoming guests, anticipating needs, responding professionally on the phone, and participating actively in team goals. Flexibility with work hours—especially evenings, weekends, and holidays—is also necessary. Beyond routine duties, the successful candidate will also engage in special tasks as assigned by supervisors, offering critical support to enhance operational efficiency and guest satisfaction.
Working at Hyatt Vacation Ownership offers unique benefits such as free on-site parking, uniform laundering, stipends for work shoes and cell phones, and complimentary meals during shifts. The company also celebrates employee achievements through departmental celebrations, associate appreciation weeks, and reward programs, encouraging a positive and supportive work environment. This role presents an exceptional opportunity for individuals who thrive in dynamic, guest-focused hospitality environments and are eager to contribute to a renowned brand's continued success.
High school diploma or equivalent
Prior experience in hospitality or customer service roles preferred
Proficient in computer use and office equipment operation
Strong verbal and written communication skills
Ability to maintain confidentiality and professionalism
Flexible availability including nights, weekends, and holidays
Ability to work collaboratively in a team environment
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