Events & Experience Manager

Job Requisition ID #

25WD94490

Events & Experience Manager

Are you passionate about creating unforgettable experiences? We are seeking an Events & Experience Manager to lead our workplace events and guest interactions in a fast-paced environment. In this crucial role, you will handle event strategy, planning, execution, and vendor management to ensure that our workplace events reflect our commitment to quality and hospitality. This position will also oversee front-of-house operations at our San Francisco location, including the prestigious Autodesk Conference Experience, and collaborate with the Workplace Manager on broader operations to guarantee a seamless experience across all sites.

Key Responsibilities
• Collaborate with a dynamic workplace team to shape event strategies that align with our company's vision.
• Oversee all aspects of Food & Beverage for workplace events, upholding quality and budget standards to enhance guest experiences.
• Ensure event experiences are consistent and scalable across our San Francisco locations.
• Lead the execution of world-class events, managing event spaces to support high-quality meetings.
• Engage with internal stakeholders to ensure our event spaces meet brand standards and functionality.
• Utilize data and insights to drive strategic decisions and enhance event experiences.

Event Production & Execution
• Manage the meticulous planning and execution of events while prioritizing customer service and detail.
• Coordinate the internal Workplace staff required for events and ensure adequate support across functions.
• Provide on-site leadership during events to ensure smooth operations and high standards.
• Lead pre-event briefings with all stakeholders including planners, vendors, and suppliers.
• Conduct post-event reviews to capture improvements and best practices.

Reception & Front-of-House Management
• Manage and mentor the Reception team to provide exceptional experiences to guests and employees.
• Set and uphold service standards and processes for front-of-house operations.
• Collaborate with Security to ensure seamless daily and event-day operations.
• Oversee reception schedules, training, and team performance.
• Align reception operations with workplace events and peak traffic periods.

Workplace Operations & Leadership Support
• Work closely with the Workplace Manager to manage daily operations and key strategic priorities.
• Provide leadership support and representation as necessary, ensuring operational continuity and effective communication.
• Support operational oversight for Pier 9 and ensure consistency with workplace standards.
• Identify risks and operational improvements while collaborating with cross-functional teams.

Workplace Collaboration & Operations
• Coordinate with the SF Gallery team to support seamless meetings and events.
• Regularly interface with Security to ensure proper coverage for events across the building.
• Collaborate with Workplace and Communications teams to manage internal communications regarding events and services.
• Develop comprehensive event playbooks and best practices for cross-functional use.
• Create an internal SharePoint site with guidelines for event planners.

Planning, Budgeting & Reporting
• Maintain master schedules for events, spaces, and staffing on a weekly, monthly, and quarterly basis.
• Manage event budgets, track expenses, and ensure diligent financial oversight.
• Oversee supplier partnerships, including the development of RFPs when necessary.
• Track and process vendor invoices efficiently.
• Keep an updated inventory of event support materials.
• Produce summary reports and metrics on events, space utilization, and experience quality.

Innovation & Continuous Improvement
• Identify and test new ideas to enhance processes and improve services.
• Stay informed on current trends in workplace events and experiences to adapt and innovate our programs.

Minimum Requirements
• A minimum of 5 years' experience in workplace events, corporate events, hospitality, or workplace experience.
• At least 4 years of management experience, focusing on coaching and performance development.
• Proficiency in Microsoft Office applications, including Outlook, Teams, SharePoint, Excel, and PowerPoint.
• Experience with event management systems (e.g., Robin, Eptura, etc.).
• Proven ability to create Standard Operating Procedures (SOPs) and operational documentation.
• Demonstrated emotional intelligence with a service-oriented leadership style.
• Willingness to work on-site and support events outside of typical business hours as required.

About Autodesk

At Autodesk, we empower innovators to transform ideas into reality through our software. Join us to turn concepts into tangible results that help design a better world. Our vibrant culture is at the core of who we are and guides our interactions, fostering meaningful connections.

When you are part of Autodesk, you have the opportunity to contribute to impactful work. Are you ready to shape the future with us?

Benefits

Enjoy an array of benefits aimed at promoting well-being and career fulfillment while you strive to do your best work.

Salary Transparency

The expected starting base salary for this role is between $68,850 and $123,420, dependent on experience and location, which may vary from this range. In addition to base salaries, we also offer cash bonuses, stock options, and comprehensive benefits.

Equal Employment Opportunity

We are committed to building a diverse and inclusive workplace. Autodesk is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to protected characteristics.

Diversity & Belonging

We pride ourselves on cultivating a culture of belonging where everyone can flourish.

Existing Contractors or Consultants?

Please apply internally for new opportunities.