Events & Rental Coordinator

General Summary: The Rentals & Events Coordinator isresponsible for coordinating and executing special events and facility rentalsat the Zoo. The coordinator will directly support special event days at the Zooincluding serving as the on-site contact for Zoo staff, rental clients, andevent guests on special event days. Essential Functions: • Respond to facility rental-related inquiries,schedule tours and walk-throughs with current and prospective rental clients,and assist in subsequent follow up; • Perform event setup and breakdown, assist withonsite oversight and execution on event days, including guest check-in,directional support, volunteer deployment, merchandise sales, beverage pouring,etc; • Communicate with outside contractors regardingevent setup details, mail confirmation packages, confirm and coordinate thearrival of vendors and sponsors for events, monitor set up and ensure theirneeds are met throughout the event; • Respond to event-relatedinquiries, assist guests with scheduling tickets, send out confirmation emails,and reschedule tickets as needed; • Responsible for digitizing andorganizing past and current department files, data entry for vendorinformation, and for CRM data entry and database cleanup; • Plan, coordinate and attendoff-site marketing events and street teams to increase event ticket sales andfoster awareness; • Provide superior customer service to event andrental guests by answering questions, anticipating needs, escalating issueswhen appropriate, and meeting and/or exceeding guest expectations; • Assist in the development of partnerships withcommunity organizations with the goal of both broadening the Zoo's reach withinthe community, and also making rentals and event offerings diverse, accessible,equitable and inclusive; • Responsible for maintaining and organizingdepartment supplies, including linens and laundry, utensils and dishes,glassware, giveaways, prizes etc; • Responsiblefor compiling agenda for weekly department meetings; • Responsible for review of department web pageson a monthly basis; • Assist with Ravens event daysand sales on Ravens Walk; • Provide administrative support to achievedepartment revenue goals; • Use sound judgment and report incidents tomanagement or security, as needed; • Facilitate and support events for other Zoodepartments, including education and animal; • Assist other departments asneeded for cross utilization of skills and manpower; • Work collaboratively with other departments tocreate necessary event collateral such as posters, banners, and handbills forinternal and external promotion of the Zoo's events; • Perform other duties as assigned; and, • Adhere to all policies and procedures of theZoo. Working Conditions: • Must be able to stand and remain active for aneight hour work day, and ten to twelve hour special event days; • Must be able to walk large areas of the Zoo asneeded; • Must be able to work in an outdoor weatherenvironment in all seasons and weather, including heat/humidity, coldtemperatures, and/or wet conditions; • Ability to work a flexible schedule to includeweekends, holidays, and special events; and, • Must be able to exert up to 50 pounds of forceto lift, push, pull, carry, or otherwise move objects.