Hospitality Manager

**Job Overview**

Chelsea Hospitality Group is seeking a dynamic and visionary Hospitality Manager to help redefine the traditional office experience. This role is an exciting opportunity to create a hospitality-driven environment that feels more like a boutique hotel than a workplace.

The Hospitality Manager will oversee daily hospitality operations, support building-wide programming initiatives, lead a passionate service team, and ensure every guest experience exceeds expectations. The ideal candidate brings strong hospitality leadership experience, operational excellence, creativity, and a guest-first mindset.

**Requirements**

.**What You’ll Do**

**Create the Vision**

* Develop and execute a building-wide hospitality strategy that transforms the workplace into a welcoming, elevated, and community-focused environment.
* Take full ownership of the Farmers Market program and related activations.

**Lead & Inspire the Team**

* Train, mentor, and motivate Hospitality Leads and front-of-house staff.
* Foster a culture of service excellence that anticipates and exceeds guest expectations.
* Coordinate staffing and uphold service standards for PM events and building activations.

**Deliver Exceptional Guest Experiences**

* Oversee daily hospitality operations, including:

+ Event coordination
+ Conference catering
+ Concierge services

* Conduct hospitality tours for prospective tenants and guests as needed.
* Ensure every interaction reflects a high-touch, hospitality-first experience.

**Plan & Execute Programming**

* Manage monthly building initiatives, tenant engagement programming, and community events.
* Support experiential activations that enhance tenant satisfaction and workplace culture.

**Maintain Operational Excellence**

* Uphold the highest standards of cleanliness, presentation, safety, and service throughout all public areas.
* Ensure spaces consistently feel polished, welcoming, and professionally maintained.

**Build Community & Vendor Partnerships**

* Develop and maintain strong relationships with local vendors, partners, and community organizations.
* Identify opportunities to enhance offerings and elevate the tenant and guest experience.

**Drive Continuous Improvement**

* Gather and analyze guest feedback to identify opportunities for improvement.
* Implement innovative ideas, technologies, and service enhancements to continuously evolve the hospitality experience.
* Coordinate all M Station signage in partnership with the marketing department, ensuring branding, messaging, event promotion, and menu communications remain cohesive and professionally presented throughout the building.

**Innovate with Purpose**

* Stay informed on hospitality and workplace experience trends.
* Introduce thoughtful, forward-thinking improvements that position the property as a leader in modern workplace hospitality.

**What We Need From You:**

* Proven experience in hospitality management, workplace experience, hotel operations, or a related field.
* Strong leadership, communication, and team development skills.
* Excellent organizational and multitasking abilities in a fast-paced environment.
* Ability to remain calm and solutions-oriented under pressure.
* Passion for delivering exceptional guest service and creating welcoming environments.
* Experience with event planning, catering coordination, and hospitality programming.
* Strong problem-solving and decision-making skills.
* Flexibility to work mornings, evenings, weekends, and holidays as needed.