Hotel and Event Management Coordinator

• Address and resolve rate discrepancies, billing issues, or guest concerns promptly; escalate unresolved issues to the Travel Team Coordinator or management when needed. • Collaborate with the Event Management Specialists to support oversell situations, respond to hotel inquiries, and assist with administrative tasks such as data entry, event validation, and onboarding new hotel partners. • Track room block pick-up pace and manage adjustments to inventory with partner hotels as needed. • Utilize housing management platforms, booking systems, and CRM tools to manage data, generate reports, and track key metrics such as pick-up rates, commission revenue, and service response times. • What We’re Looking For • 3+ years of experience in hospitality, travel, or customer service (sports experience a plus).