Job Title Director of Event Services | Full-Time | David L. Lawrence Convention Center

Director of Event Services | Full-Time | David L. Lawrence Convention Center Job Locations US-PA-Pittsburgh Job Post Information* : Posted Date 4 days ago(10/22/2026 9:18 AM) ID 2026-35614 Location : Name David L. Lawrence Convention Center Position Category Event Management / Sales Job Type Regular Full-Time Location : Location US-PA-Pittsburgh Location : Postal Code 15222 Location : Address 1000 Fort Duquesne Boulevard Job Post Information* : Post End Date 12/31/2026 US Oak View Group Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary The Director of Event Services provides strategic leadership and oversight for the planning, coordination, and execution of events held at the Convention Center. This position leads the Event Services department and serves as a key liaison between clients and internal operational teams to ensure events are executed safely, efficiently, and at the highest level of service.

This role is also responsible for establishing service standards, developing departmental procedures, managing and mentoring the Event Services team, overseeing complex and high-profile events, and ensuring seamless communication among Sales, Operations, Food & Beverage, Security, Engineering, Finance, and other facility partners. This position plays a critical role in delivering exceptional client experiences while maximizing operational efficiency, supporting revenue objectives, and protecting the interests of the Convention Center.

This role pays an annual salary of $92,000 - 96,000 and is bonus eligible.

Benefits for Full-Time Roles: Health, Dental, and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until December 31, 2026.

Responsibilities Provide leadership, direction, and oversight for the Convention Center's Event Services department. Recruit, train, develop, and evaluate Event Managers, Event Coordinators, and other Event Services personnel. Establish departmental goals, service standards, operating procedures, and performance expectations. Oversee the planning and successful execution of conventions, conferences, trade shows, meetings, consumer shows, banquets, corporate events, and special events. Assign events and accounts to Event Services team members based on complexity, workload, and operational requirements. Serve as the senior Event Services contact for major, complex, high-profile, or sensitive events. Ensure clients receive consistent, professional, and responsive service throughout the event planning and execution process. Conduct and oversee pre-event meetings, site visits, planning meetings, and post-event evaluations. Review event specifications, floor plans, production schedules, event resumes, diagrams, and other operational documents for accuracy and feasibility. Ensure event requirements are communicated accurately and on time to all applicable departments. Coordinate closely with Operations, Engineering, Security, Public Safety, Food & Beverage, Technology, Housekeeping, Parking, and other departments and service partners. Partner with the Sales department to ensure a seamless transition from the contracting and booking process to event planning and execution. Identify potential operational challenges and develop solutions before they impact clients, guests, or event operations. Ensure events comply with facility policies, contractual requirements, fire and life-safety regulations, accessibility requirements, and applicable governmental regulations. Oversee event-related change orders and additional client requests and ensure applicable charges are properly documented. Review event settlements, billing information, labor charges, equipment charges, and other event-related financial documentation for accuracy. Identify opportunities to increase event-related revenue through additional services, equipment, labor, and facility offerings. Develop and manage the Event Services departmental budget and monitor expenses against established financial goals. Analyze event activity, staffing levels, service performance, and departmental productivity to identify opportunities for improvement. Develop and maintain strong relationships with clients, meeting planners, show managers, exhibitors, contractors, vendors, and industry partners. Respond to and resolve escalated client concerns professionally and in a timely manner. Participate in facility leadership meetings, operational planning sessions, and event strategy discussions. Collaborate with senior leadership on policies, procedures, capital improvements, and operational initiatives that impact the client and event experience. Ensure accurate event information is maintained within applicable event management and CRM systems. Maintain knowledge of industry trends, convention center best practices, technology, and evolving client expectations. Represent the Convention Center at industry meetings, community events, conferences, and professional organizations as appropriate. Serve as Manager on Duty or senior facility representative during events as assigned. Perform other duties and responsibilities as assigned. Qualifications Bachelor's degree in Hospitality Management, Event Management, Business Administration, Sports Management, Communications, or a related field preferred. 5-7 years of experience in event management, convention services, hospitality, venue management, or a related field. Convention center, conference center, hotel, arena, stadium, or large-scale event venue experience is strongly preferred. Demonstrated experience managing complex events involving multiple departments, vendors, and stakeholders. Experience developing and managing departmental budgets is preferred. Strong knowledge of event operations, event planning processes, facility management, and customer service standards. Experience with event management, CRM, scheduling, or venue management systems preferred. Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint. US Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

US Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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