Junior Event Manager

• This position is a safety-sensitive position. • Assist with in house DMC tasks as assigned. Overall Essential Functions: • Ability to handle multiple tasks with efficiency and ease • Highly organized • Knowledge of Salesforce event management system, a plus • Knowledge of resort food/beverage and operations, a plus • Ability to work well in a dynamic environment, where the need for adaptability, flexibility, and quick thinking are commonplace • Ability to maneuver up and down stairs and to all areas of property • Able to communicate effectively in English • Respond in a timely manner to internal and external customers • Systematically establish, build and maintain positive relationships with clients • Establish a positive and professional presence and rapport with internal and external customers • Design and sell events that meet client needs while being creative and maintaining profitability (revenue generation, maintaining profit margins and food/beverage costs) • Protect the Resort’s assets by maximizing revenues, optimizing use of on-site inventory and function space, and protecting the physical property • Conduct planning sites as needed • Maintain accurate information and revenues in Salesforce, at all times, to ensure accurate forecasting • Introduce key operations personnel to client or on-site contact • Follow-up with client after function to ensure customer satisfaction, address any challenges, and solicit rebooking • Follow-up, in a timely manner, with event involved departments and appropriately communicate any necessary feedback • Collect final payment according to contractual terms and work with billing to ensure all monies are collected in advance or as defined by the contract • Continuously follow up, in a timely manner, to gather all pertinent information from customer • Interface with outside vendors as needed • Accurate and timely preparation of event orders, set-up diagrams, group resumes, and other informational forms • Work with all internal departments to coordinate needs of groups • Establish rapport with and entertain meeting planners while promoting hotel facilities and services • Plan and conduct pre and post-convention meetings with clients and respective departments Experience: Minimum of one (1) year in hospitality sales and/or Catering/Event Management, Event Planning experience preferred. Knowledge, Skills, and Abilities: • Knowledge of hotel food and beverage, Salesforce and basic AV equipment • Ability to utilize OPERA, Salesforce, Microsoft Office including Word, Excel and Outlook • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts • Ability to resolve conflict in effective manner • Ability to lift, grasp, carry and/or push up to 20 pounds • Ability to work a flexible schedule, as well as being able to work shifts requiring standing, walking throughout hotel or sitting for long periods of time • Ability to learn and demonstrate the Resort’s service standards, AAA Diamond standards, and guest survey standards.