Meeting & Events Coordinator

JLL Experience Services team members are "experts who create value through lasting partnerships." At JLL, it is our goal to provide experiences that will be long remembered by our clients. We set the standard for superior experiences for our clients and our teams.

Job Summary

The Workplace Experience Meeting and Event Coordinator assists with planning and execution of internal and external events, including décor, entertainment, location, invitee list, special guests, equipment, and promotional material. They coordinate event details and set-up with the onsite team and event vendors. The Meeting and Event Coordinator is responsible for ensuring exceptional client experiences through proactive communication and high-touch, hospitality-focused service.

What Your Day-to-day Will Look Like

Execute simple and full meetings and eventsConsult with clients to determine event needs such as space, physical set-up, minor A/V, and event supportServe as primary point of contact for clients; respond to all requests in a timely manner in accordance with established Service Level AgreementsManage end-to-end ticket lifecycle with Internal Business Partners (IBPs), including communications, triage, and resolutionTriage incoming event requests by evaluating completeness, accuracy, space availability, and resource alignment; communicate with IBPs to gather missing information and propose alternatives when neededCoordinate Certificate of Insurance (COI) administrative support, including requesting and collecting COI documentation from vendors, submitting and tracking COIs through designated compliance platforms, maintaining organized records, and notifying stakeholders of missing, expired, or incomplete COIsProvide minor audio-visual support, including basic microphone setup (turning on/off), simple sound activation (pressing play/start buttons), and plug-and-play computer connectionsManage all operations, functions, and logistics, including scheduling using client scheduling software and troubleshooting A/V and other set-up issuesConduct supplies inventory audits and coordinate restockingExecute pre-event, during-event, and post-event support, including planning kick-off calls, coordinating shipments and guest lists, serving as day-of point of contact, conducting debriefs, and closing ticketsUtilize ticketing systems — Corrigo, Google Calendar, Social Tables, Slack, and Google Workspace products — to document and manage event programs; log all activities, requests, and issues accurately in designated client systemsDocument lessons learned, review post-event survey feedback, and identify service enhancement opportunitiesEngage in continuous improvement and innovation by adopting best practices and new tools that provide service delivery efficienciesHandle administrative support such as responding to inquiries and requestsProvide information and direction to vendors, facilities staff, and service providers to ensure excellent coordination and execution with minimal disruptionFollow established escalation and incident reporting proceduresAll other duties as assigned

Required Qualifications

High School Diploma or GED equivalentFlexible scheduling for early morning and evening event support; weekend support as event schedules require1–3 years of experience in event planning, project management, hospitality, or a related fieldExcellent time management and verbal/written communication skills, with the ability to communicate professionallyAbility to multi-task in a fast-paced environmentExceptional customer service skills with a passion for hospitalityAbility to work with clients at all levels of an organization, including C-suiteWillingness and ability to travel as neededProven leadership skills with the ability to manage multiple priorities and deliver resultsTrack record of initiative, integrity, and good judgmentHighly collaborative with strong interpersonal skills

Preferred Qualifications

Bachelor's degree or proven experience as an event planner or organizerProficiency in Google Suite and Slack