Party Host Manager

**Party Host Manager Description**

**INTRODUCTION**

The Party Host Manager organizes all aspects of birthday parties and group events including contacting interested individuals, managing reservations in PoS and scheduling staff.

**PRIMARY JOB RESPONSIBILITIES**

* Hires, trains, schedules and supervises team of up to 15 party hosts

* Provides courteous customer service and responds to customer’s questions, complaints or requests. Directs any unresolved issues to the General Manager

* Assists supervised staff in their job performance during peak activity periods or as required

* Schedule, coordinate and manage birthday party requests and reservations

* Oversee/provide clean up following parties

* Ensure that party schedule and details are completed accurately and on time

* Order and manage pizza delivery and inventory of party supplies

* Operates Point of Sale (POS) system including deposits and party transactions

* Develop and implement post-party follow up and referral process

* Create a fun and enthusiastic environment for all guests

* Partner with Marketing team to develop and facilitate a marketing plan to drive more parties

* Maintains an image of competence and professionalism to customers, employees and management

* Maintains proper employee/employer relations and addresses any questions in a timely and open manner, including disciplinary actions, recognition and performance evaluations

* Provides or performs other services or duties as required by General Manager

**SKILLS, KNOWLEDGE AND EXPERIENCE**

* Experience managing and motivating a team of young employees strongly preferred

* Excellent organizational skills with the ability to prioritize workload and multi-task in a fast-paced environment

* Ability to handle multiple assignments on a timely basis with a high degree of accuracy

**REPORTING**

Reports to park General Manager