Senior Event Services Manger

We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. Employee benefit card offering discounted rates in Accor worldwide, including Fairmont HotelsOpportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and our Diversity & Inclusion initiativesLearning programs through our AcademiesCompetitive and flexible Health Care Benefit Plans to meet you and your family’s unique needsVacation Benefits after 90 days, 401k match at 100% of first 4% of contributions Consistently offer professional, friendly, and engaging service Consistently meet or exceed banquet revenue goals on a monthly, quarterly, and annual basis Manage convention and group bookings from contract turnover through departure, including meeting requirements, guest room blocks and pickup, food and beverage, audio-visual, and event logistics Serve as the lead Conference Services Manager for full-property buyouts and other high-profile events, coordinating planning and execution across all hotel departments Act as the primary operational contact for VIP clients, meeting planners, and key stakeholders, ensuring expectations are exceeded throughout the planning and event experience Maintain ownership of hotel buyouts and oversee all aspects of planning, coordination, and execution Monitor event profitability by managing contracted revenue, reviewing estimates and actual spend, identifying upsell opportunities, and maximizing revenue while delivering exceptional experiences Build strong client relationships and ensure all event specifications are communicated accurately and executed successfully to encourage repeat business Assist clients in achieving both their event vision and budgetary goals while considering food costs, labor costs, and operational requirements Create and review event floor plans to ensure alignment between client expectations and banquet operations Initiate billing procedures and ensure deposits, credit applications, and required documentation are received within established timelines Conduct pre-conference meetings with clients and hotel departments to confirm event details and communicate expectations Lead or attend daily event review meetings to ensure contracts, updates, and last-minute changes are communicated effectively Demonstrate ownership of every event by proactively anticipating client needs and ensuring flawless execution from planning through departure Collaborate with all hotel departments to ensure seamless event operations and an exceptional guest experience Actively seek guest and client feedback and communicate opportunities for improvement Contribute ideas, recommendations, and process improvements to enhance team performance, operational efficiency, and the overall hotel experience Assist with overall hotel management responsibilities as needed Follow all departmental policies, procedures, service standards, and health and safety requirements Perform other duties as assigned To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.