Trade Hospitality & Events Coordinator

Work Location Napa, CA

Position Purpose

Join our Black Stallion Estate Winery Experience team, located along the historic Silvarado Trail in the heart of Napa Valley. Under general supervision, the Trade Hospitality and Events Coordinator is responsible for delivering best in class service in hospitality experience and events for trade guests visiting the winery. This role will play a key part assisting our Trade leadership team in administrative and logistical matters pertaining to trade hospitality, including processing and calendaring hospitality request forms, maintaining all property trade calendars, proactively reaching out to our Sales team to understand their priorities for trade visits, developing individualized guest experiences and executing trade events.

We're looking for someone to roll up their sleeves and embrace the spirit of Black Stallion Estate Winery and our Delicato family heritage. This role is essential to delivering the highest level of service in luxury hospitality, while building core relationships with our guests and wine community. This role requires onsite attendance five days a week in Napa at the winery, and is not remote eligible.

Essential Duties

Calendars, facilitates, and executes wine tastings, tours, experiences, and wine education-related activities, for or requested by executives, owners, sales, trade, media, marketing, leadership, and internal and external needsProcesses, coordinates, and calendars hospitality request forms, maintains trade calendars, responds to personalized guest requests and assists in events and experiencesManages overnight accommodation and reservations for suites or cottages, appropriately partnering with cross-functional departments for executionProactively communicates with Sales teams to understand their priorities for trade visits, including key brands and SKUs to highlight, and individual guest background and needsWorks directly with Brand, Sales, and Winemaking teams to understand Brand strategies and priorities and create experiences and programs to showcase wines and educate trade guestsExecutes Sales and Internal requests for guest visits as well as specific guest requests according to the Hospitality Request FormMaintains inventory and replenishment of Hospitality essentials in guest cottages or suitesProcesses all charges related to visits and ensures receipts and reporting are provided in a timely mannerSupports, coordinates, and hosts special visits, onsite and offsite pourings, events, experiences and internal meetings, as assignedIn partnership with leadership team, continues to develop trade programs, including operational improvements, new experiences and customizationsActs as a primary point of contact for all trade guests Build rapport and establish relationships between trade guests and winery team

For Events, This Person Will Be Responsible for the Following Duties:

Acts as Event Captain during events; communicates with and supervises event staff to ensure accurate event operations and precise flow of event timelineCreates and maintains proposals, contracts, and event orders for all events (meals, meetings, and larger events) to include timeline, schematics, vendor contracts, details, and guest requests within winery parametersPlans, organizes, facilitates, and executes private and company sponsored hospitality events. Reviews and maintains calendar of events for all private and internal sponsored events; secures all necessary workforce, equipment, and all other event-related requirementsFacilitates phone inquiries, emails, and general correspondence that relate to trade, corporate and private special eventsOther duties may be assigned by Manager

Non-Essential Duties

Other duties may be assigned

Minimum Requirements

Education and Experience

High School diploma or equivalent; Associate degree is a plusMinimum three years wine or hospitality related (winery, restaurant, hotel) experience in a customer facing role Experience working with or equivalent working knowledge of wine tradeWine industry experience and wine knowledge is strongly preferred, wine education certification is a plusMust be 21 years of age

Certificates and Licenses

Valid driver’s license, appropriate automobile insurance coverage, and clean driving recordTIPS certified or certification within 90 days of employmentCA food handler’s certification required

Knowledge, Skills, And Abilities

Working knowledge of wine industry and cultureAbility to communicate wine knowledge to all levels of experienceMeticulous attention to detail and strong organizational skillsProactive planning, critical thinking, and problem-solving skillsExceptional active listening, verbal, and written communication skillsDemonstrates excellent customer service and patienceMust possess a friendly, professional demeanor and appearanceStrong computer skills, MS preferred (Word, Excel, PowerPoint, Publisher)Knowledge of food and beverage operations at a high level of service

Working Conditions

General winery environment with occasional travelRequired to drive automotive vehicle or equipmentIndoor and outdoor environment with exposure to the elements/temperature variationsExposure to weather-related temperature & humidity extremesExtended HoursShift RotationWork in close quarters or confined spacesMay need to determine color, taste and smell of wine using eyes, tongue, and noseOccasionally may be required to lift and carry cases of wine

Work Standards

Acts in a manner reflective of the Company culture of High Moral Standards, Innovation and Continuous Evolution, Trust in Team, Continuous Improvement, and Sustainable RelationshipsCommunicates, interacts, and works effectively with others; receptive to feedback and coaching; voices concerns in a constructive manner.Demonstrates commitment to safety first; communicates safety concerns; promotes a safe work environment based on established safety standards and training.Follows all Company policies and procedures

Additional Comments

Management retains the discretion to add to or change the duties of the position at any time.

California Pay Transparency Disclaimer: This is a Non-Exempt position. The pay range for this position is $20.69 to $32.34. It is not typical for an individual to be hired at or near the top of the range for their role. Actual placement within range will be contingent upon a number of factors, including but not limited to the candidate's qualifications, education, experience, internal equity and alignment with market data.

Delicato Family Wines offers its employees a generous and comprehensive benefits package. The core health insurance components include medical, dental and vision, where Delicato covers nearly the entire cost for employees and a large percentage for dependents. Additional health benefits include life, disability and flexible spending accounts. Other benefits include 401(k) with generous company match, discretionary profit sharing, paid time off (PTO), paid holidays, wine & merchandise discounts, tuition reimbursement, gym discounts & many more.

NOTICE TO THIRD PARTY AGENCIES

Please note that we do not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

Delicato Family Wines is an Equal Opportunity Employer.