Banquet & Event Operations Manager

Banquet & Event Operations Manager-Chicago Winery

Chicago Winery creates magic for our guests everyday, whether that's bringing a dream wedding to life, creating a new delicious food dish from our wine, or letting people discover a new passion on one of our winery tours. We do this while maintaining an approachable, warm, inclusive, down-to-earth attitude that reflects our passion to bring traditional winemaking into urban centers so people don't feel they have to travel to experience the magic of winemaking.

We are searching for team members who are committed to working as hospitality professionals. People who deeply care about creating a friendly, warm experience for our guests. People who live and breathe passion for food, wine and events. People that love to learn, share, and tell others about their stories and adventures.

Position Summary

The Banquet & Event Operations Manager will work closely with the Event Manager to coordinate and manage the event space and event staff with the guidance of the Director of Events. The Event Operations Manager will ensure that the events are staffed appropriately, set properly, and run smoothly and efficiently. This position requires a calm demeanor during high paced and intense situations, attentiveness to all guests, and the ability to easily communicate with staff and clientele.

CORE Responsibilities

Staff and Leadership Development

Partners with the Director of Events to ensure staffing roster and schedule is appropriate for level of events
Assists in hiring and manages Event Staff, keeping an active roster large enough to accommodate the event calendar
Monitors staff's performance and provides feedback to Event Staff during, pre, and post
Events
Provided training and orientation for new event staff, as well as ongoing coaching for existing event staff with one on one meetings and in the moment corrections on Chicago Winery's event food, event beverage, steps of service, and culture.
Leads and supervises the Event Staff in all aspects of the department and ensure
service standards are followed
Ensures proper staffing and scheduling of all Event Staff in accordance to productivity guidelines
Provide the team with leadership and motivation to maintain a positive work environment and culture within the team.

Event Execution and Logistics

Manages Events day-to-day basis. Weddings will be managed alongside with an Event Manager, other events will be managed solely by the Event Operations Manager
Proactively engages with guests & clients to ensure a positive guest experience
Handles guest/client concerns and reacts quickly and professionally

Business and Operational Management

Balances operational, administrative, and colleague needs
Completes event logs and incident, both guest & staff, reports for each event
Reviews all Banquet Event Orders (BEOs) to ensure proper set-ups are in place
Completes event staffing notes with regards to scheduling in a timely fashion, as to
assist with bi-weekly payroll audits
Assist with other operational duties such as inventory and ordering.
Successfully completes any other duties as instructed by the Director of Events

What We Are Looking For

Bachelor's degree, ideally in Management, Communications, or related degree from an accredited university
2-4 years of floor management or event management experience is strongly preferred
Flexible schedule with all nights and weekends available
Ability to balance administrative responsibilities with floor management
Enthusiastic, self-motivated, and outgoing and a team player
Ability to establish productive relationships with people at all levels
A positive and adaptable approach to problem solving
Ability to thrive in a team environment
Possess an eye for detail
Must demonstrate proficient knowledge and use of computer and basic programs (e.g.,
Microsoft Excel, Microsoft Word)
Exceptional organizational skills
Ability to multitask in fast-paced environment, competently handling demanding deadlines
Strong interpersonal skills and the ability to interface with clients; must demonstrate professional phone and business etiquette
Strong budgetary management skills
Excellent written and verbal communication skills
Knowledge of and appreciation of wine strongly preferred

Physical Requirements

Able to independently lift up to 25lbs for an extended period of time
Must be able to walk and/or stand for 8-10 hours per day
Hand-eye coordination
Reaching, bending twisting, stooping
Pushing and Pulling
Lifting overhead
Must be able to climb stairs in venue that have multiple level

Compensation/Benefits

$70,000K - $80,000K annually
Medical, Vision, Dental Insurance
PTO
Paid Sick Time
401K
Commuter Benefits

Chicago Winery provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.