Catering & Conference Services Coordinator (Full Time)

Overview
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Provide administrative support to Catering and Conference Services Managers by ensuring the successful organization and management of all Catering and Group business.

Responsibilities
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* Develop and maintain all filing systems within the department
* Distribute Banquet Event orders (BEO’s) in a timely and efficient manner
* Ensure that all information is correctly loaded in Delphi
* Maintain complete knowledge of hotel services, features, hours of operation and daily events
* Run daily, weekly and monthly reports as needed
* Assist Catering and CS Managers in all activities, including, but not limited to; BEO creation, group resume creation, client services, amenity forms, room inspections and reservations, restaurant and spa reservations, merging of documents, …
* Provide general information: address guests' questions regarding hotel services and policies.
* Answer the telephone and direct calls/messages to appropriate personnel or guests. Follows up on minor customer problems.
* Retrieve and distribute departmental mail
* Make photocopies and process as specified
* Process all changes to BEO’s and complete BEO change log as needed
* Insert banquet check numbers into Delphi
* Assist managers in calling clients for their function guarantees
* Attend designated meetings, take minutes, transcribe and distribute
* Answer telephone inquiries
* Assist managers in calling vendors for specified items
* Continually audit and review office management and administration systems, implementing improvements where necessary and keeping the office appropriately stocked with supplies at all times
* Comply with any other reasonable tasks requested by management and any reasonable request made by a guest
* Ensure and maintain security and confidentiality of information relating to guest/employee data held within the hotel. Re-direct “press calls” at all times to the correct personnel and do not disclose any data to outside sources

Qualifications
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* Typing 50-60 wpm and strong computer skills required. Salesforce experience preferred.
* Pleasant disposition and professional appearance.
* Strong communication skills, accurate cash handling and appointment making skills; ability to multitask
* High School education or equivalent.
* Strong Computer Skills required.
* Must be able to speak, comprehend, read, and write English
* Must have strong customer service skills
* Must have ability to implement and uphold service standards
* Must have ability to prioritize and organize work assignments
* Must have ability to interact with all associates and resort guests
* Must be able to effectively handle stressful, high-pressure situations
* Must be able to exert up to 50 pounds of force occasionally and able to constantly lift, carry, pull or push up to 20 pounds of force
* Must be able to stand or walk for long periods of time

**Compensation:**

Base Pay Start Rate: $27.45/Hr.

We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, disability benefits, and an employee assistance program. We also offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match!