["Client & Events Manager","Client & Events Manager"]

This role is a key member of the regional HQ, responsible for supporting event planning and retail training strategies to drive and maximize sales for Delvaux stores across North America. Support with event planning and retail strategy to drive the revenue in North America Plan and produce events and trunk shows in different markets Develop in-store retail event calendar & activities aligning with market calendar and global launch plan Develop events & joint promotion campaigns to recruit new clients Align Retail Activation Plan with Client, Product & Communication strategy Close engagement with landlord resources for in store activity organization with shopping mall client database leverage Client Relationship Management (CRM) Develop client communication plan in line with drive-to-store activities Plan the various client engagement activities, ensure the implementation & measure the results and performance Monitor regularly by boutique regarding client contact and follow up actions Define local Client & CRM strategy and actions aligned with annual business plan Develop key strategies on contact acquisition, client acquisition, retention and re-activation Design & optimize client journey and client experiences across boutiques and touchpoints Develop client follow up programs, in-boutique experiential activations Monitor data capture & CRM KPIs and develop improvement plans to reach monthly & annual targets for the region and per store Conduct CRM data analysis with insights sharing Manage all CRM tools according to HQ guidelines Support planning and communication with stylist, partners and retail network Initiate partnerships to drive traffic to the boutiques while respecting the branding positioning and regional strategy We offer a comprehensive benefits program to support employees and their loved ones. Salary will be determined based on relevant skills and experience.