DIGITAL MARKETING + EVENTS COORDINATOR (ON-SITE)

Charlotte-based Northwood Office was established by Northwood Investors - a privately held, global real estate investment and management firm - to provide a complete approach to fulfilling office space needs. This on-site position is responsible for elevating the customer experience through creative initiatives, targeted communications and event programming. The ideal candidate will be a team player with a positive attitude, high integrity and passion for aligning customer engagement initiatives with effective marketing and communications programs. Produce, manage and execute high-quality, engaging content to drive awareness of properties and customer engagement efforts across portfolioWork directly with the Director of Customer Engagement to help plan and execute on-site events, including year-round tenant programming and customized experiencesCreate, monitor, manage and grow company’s social media content that enhances engagement (office leasing, event programming and corporate accounts)Collaborate with internal team to develop strategic marketing and communications initiativesPerform various duties to provide exclusive tenant offerings, including supporting tenant orientation, ongoing engagement opportunities and retention effortsExplore new programming and amenity opportunities to provide enriching experiencesManage goBallantyne app program, including proactively seeking new partners and providing ongoing supportMaintain positive ongoing relationshipsManage park reservations and reservations platformAssist in onboarding for community and event partners, from executing paperwork process to vendor relationship managementProactively seek new vendors and community partners to support engaging programs and eventsResponsible for managing the community general inbox daily. Effective written and oral communication skills Minimum of one to two years of professional experience in marketing, communications or event managementProject management experienceExperience managing social media platforms, including Facebook, LinkedIn, Instagram, TikTok, YouTube and X, including an understanding of trends with ability to generate content quicklyAbility to work in a fast-paced environment where demands are constantly changingMust be detail oriented and well organizedStrong time management skillsAbility to project a professional and knowledgeable demeanorExcellent problem-solving and critical thinking skillsExperience in Adobe Creative and Microsoft Office Suites and talent for technologyWorking knowledge of Canva is a plusExperience with digital signage software is a plusWorking knowledge and experience in content management system(s) and email campaign management (e.g., MailChimp) is a plusExpertise in web design, photography and video editing skills are a plusBachelor’s degree in marketing, communications, hospitality, business or related field is preferredMaintain a flexible schedule and be available to support events, programs and community needs as they arise, including occasional evenings, weekends and holidaysMust have portfolio available for review