Director of Event Services

The Director manages the Event Services team, collaborates closely with in-house food and beverage operations, audiovisual providers, security, and facilities management, and serves as the key point of accountability for client satisfaction throughout the entire event process. of the Convention Center's senior leadership team, the Director of Event Services plays a direct role in advancing Buffalo's position as a premier meetings and conventions destination, contributing to the broader economic development and tourism goals of Erie County. *Team Leadership & Operations**Recruit, train, mentor, and manage a team of Event Services Managers and Event Coordinators.Create staff schedules that align with event calendars, ensuring adequate coverage for all events, including evenings, weekends, and holidays as needed.Promote a high-performance, client-focused culture rooted in professionalism, responsiveness, and operational excellence.Hold regular team meetings, conduct individual performance reviews, and provide ongoing coaching to develop departmental talent. *Facility & Safety Standards**Ensure all events comply with facility safety codes, fire occupancy regulations, and relevant local, state, and federal laws.Manage room setup, load-in/load-out logistics, and exhibit hall operations, including freight handling.Maintain working knowledge of facility systems, AV infrastructure, and technical capabilities to effectively advise clients and troubleshoot issues.Mitigate event-related risks by ensuring vendor insurance, permits, and contract compliance. *Qualifications***Education**A bachelor’s degree in hospitality management, Event Management, Business Administration, or a closely related field is required.Certified Meeting Professional (CMP), Certified in