Event Coordinator

The Event Coordinator plays a crucial role in orchestrating and executing beverage service and hospitality events across the San Francisco Design Center campus. This position is centered around delivering operational excellence and providing a premium guest experience. Note that this is not a sales or commission-based role. The focus is on contract-driven business where success is defined by operational performance, financial stewardship, and quality of service. The ideal candidate is a proactive hospitality leader who excels in dynamic environments, showcases strong service leadership, and upholds exceptional standards of professionalism and execution.

Key Responsibilities

Event Planning & Client Experience

Act as the primary point of contact for clients from inquiry through post-event follow-up.Conduct engaging site tours, tastings, and planning meetings with clients.Craft personalized event proposals, develop pricing structures, and finalize event orders.Coordinate critical event details like menus, timelines, staffing, and layouts.Keep meticulous event records using event management systems (experience with Tripleseat is preferred).Event Operations & Execution

Oversee the on-site setup, service execution, and breakdown of events.Lead comprehensive pre-shift meetings detailing timelines, VIP guests, and service expectations.Address operational challenges swiftly and professionally.Maintain the highest standards for brand presentation, service quality, and guest experiences.Team Leadership

Supervise bartenders, servers, captains, and support staff throughout events.Provide clear and actionable guidance on service flow and staff assignments.Demonstrate leadership through active service support during busy periods.Encourage training and growth of event staff.Financial & Business Management

Prepare detailed event estimates, invoices, and related billing documentation.Monitor revenue, labor costs, and cost of goods to ensure financial health.Assist in budgeting and forecasting efforts.Ensure timely processing of deposits and payments.Compliance & Safety

Guarantee compliance with alcohol service regulations and safety standards.Uphold sanitation and food safety standards at all times.Communicate safety procedures and emergency protocols to staff.Report any incidents or safety concerns promptly.Vendor & Partner Coordination

Manage logistical aspects with vendors including rentals, florals, audiovisuals, and staffing partners.Confirm vendor compliance with documentation and insurance requirements.Support effective load-in and load-out processes.Post-Event Responsibilities

Conduct thorough post-event walkthroughs to restore leased spaces.Send prompt follow-up communications to clients within 24 hours.Gather feedback and document areas for operational improvement.Leadership & Cultural Expectations

This position demands a strong presence in hospitality leadership and professional behavior.

Successful candidates will exhibit:

A mindset of ownership and accountability.A solution-oriented approach to challenges.Exceptional communication skills and emotional stability during high-pressure situations.Proactive leadership during peak service times.Gaining respect from the team is done through operational competence and a strong work ethic. Active leadership on the floor during busy service hours is expected.

Performance Expectations

You will be evaluated on:

Operational Performance

Quality of event execution.Speed and consistency of service.Adherence to compliance standards.Financial Performance

Protection of margins.Efficiency of labor.Accuracy in inventory management.Team Leadership

Morale and professionalism of staff.Clarity in communication and direction.Guest Experience

Client satisfaction ratings.Consistency with brand standards.Qualifications

3-5 years of event management experience in beverage sales within hospitality, hotels, catering, or restaurants.Strong grasp of event sales, planning, and execution processes.Exceptional client service and communication abilities.Capacity to manage multiple events in rapid-paced settings, alongside vendor relations, change management, and risk assessment.Preferred experience with Tripleseat or similar event software.ServSafe, Allergen, and Responsible Alcohol Service certifications are preferred (or to be obtained within 30 days of hire).Physical Requirements

Ability to stand for extended periods.Capability to lift up to 30 lbs.Active presence required during events and operational hours.Schedule Expectations

Flexible schedule necessary.Availability for evenings, weekends, and holidays required.Readiness to respond to urgent operational or client needs outside standard business hours is essential. Infuse Hospitality, part of the Phoenix3 Collective portfolio, redefines culinary and hospitality experiences for corporate workplaces, specialty venues, and mixed-use spaces. We currently operate dining locations nationwide. More information about Infuse Hospitality is available online.

Do you feel you may not meet every requirement but believe you could make a significant impact in this role? We encourage you to apply! Data shows diverse candidates may hesitate to apply if they think they don’t meet every requirement, yet very few successful candidates possess all requested skills and experiences. Our culture fosters learning, and we seek individuals eager to grow. If this role aligns with your career ambitions, we want to hear from you!