GENERAL PURPOSE: This position is responsible for assisting the Account Manager in managing the Event Operations of the Dallas Branch S&E Venues, including overseeing the EO staff and leading them to exceed expectations of service and safety for every guest, promoter, sponsor, vendor and event participant.RESPONSIBILITIES/DUTIES:Essential functions of the job are denoted by an asterisk (*). Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job. The incumbent: Assist Account Manager and the Business Services Manager in management and on-boarding of new staff members Oversee the maintenance of the venue radios and the distribution of radios, scanners and ISS Devices Work with the Account Manager to prepare materials for event day supervisors for all events Work with Account Manager to represent Management Team and supervise event-day operations at all events. Administer as needed At the direction of the Account Manager/Business Services Manager or Branch Manager, intervenes, when necessary, in resolving personnel problems and guides counseling of Supervisors and Staff involving the Dallas Venues and other Special events. Please note that the minimum qualifications may vary based upon the department size and/or geographic location.Knowledge:Bachelor's Degree preferably in sports/entertainment management or business 3 years or more of Guest and event services experience in a stadium or arena management, sports and entertainment facility or other hospitality-oriented business such as theme parks, hotels or airlines required Ability to obtain FEMA Certification in 100b, 200b, 700a, 800b, 901 and also IAVM Training Crowd Manager.
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