About FAT Karting League We are looking for an energetic and customer-focused Event Coordinator to support the growth of our youth karting programmes in Indianapolis. You will play a key role in converting warm enquiries into confirmed bookings through consultative conversations with parents and customers, while also acting as the main point of contact during race weekends. This is a fantastic opportunity for someone who thrives in an energetic environment, enjoys interacting with people, and wants to be part of an ambitious motorsport business with long-term growth opportunities. Lead Conversion & Sales Build trusted relationships with parents and customers throughout the youth karting sign-up journeyConvert warm enquiries into confirmed programme bookingsHandle objections confidently and provide clear, accurate programme informationIdentify opportunities to upsell future events and programmes Event Delivery & Customer Experience Act as the primary customer point of contact during eventsManage sign-on processes and maintain accurate customer details within Alpha TimingCommunicate event schedules, updates, and important information clearly and professionallyCapture and document customer feedback to support service improvementEscalate operational issues promptly to the Event Manager or Hub ManagerDeliver a high standard of customer experience at every event touchpoint Community & Brand Engagement Support social media content creation through capturing photos and videos during eventsRepresent FAT Karting League positively within the local communityHelp build strong relationships with drivers, parents, and local supporters Process Improvement & Operational Support Contribute ideas to improve customer service and sales processesSupport continuous improvement across event operations and administrationEnsure CRM and event data is accurate and maintained to a high standard
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