Event Operations Manager

SEG is looking for Events Operations Manager to join the team at the Lawn Club! This role receives the event handoff from the Sales-Events Manager and owns execution on the floor: Setting up teams for success, facilitating service, and ensuring every detail aligns or exceeds the expectations outlined in the BEO. What You Will Do Pre-Event Preparation • Review and internalize all BEOs and related event documentation provided by the Sales-Events Manager • Manage the Event Captain and work together to develop weekly pull lists and operational plans as it relates to private events • Make proactive suggestions to Sales Team to enhance venue and event operations as needed • Manage event closet and event inventory and proactively source / procure all equipment needed to successfully execute future events • Lead pre-shift briefings for FOH and Events staff on event timing, guest needs, and service strategy • Create internal run of show, duty delegation, and floorplan for all large-scale and/or full-buyout events • Ensure physical setup (table layouts, AV, signage, activation stations, service zones) matches plan • Ensure all vendors listed on the BEO and booked by LC Sales Team arrive on-site according to the timeline - and notify the Sales Manager in real-time if they do not arrive (DJs, Security, AV Techs, Kosher Food, etc.) About You • Minimum of two years of FOH floor management or event execution experience in a high-volume hospitality setting • Proven track record of leading service during complex or high-stakes events (buyouts, VIP groups, activations) • Genuine love of hospitality and going above and beyond to create special moments for event clients • Associate or bachelor’s degree preferred • Deep understanding of guest pacing, FOH coordination, and premium service delivery • Strong verbal and written communication skills • Proficiency in MS Office, Toast (or similar), and familiarity with BEOs and service documentation • Exceptional attention to detail, time management, and team leadership • Guest-focused mindset with calm problem-solving skills and a solutions-oriented approach • Ability to lead teams and coordinate across multiple departments in real time • Comfortable being the final point of accountability for live execution • Able to work independently and collaboratively in a fast-paced, high-expectation environment • Flexible availability including nights, weekends, holidays, and special event hours • Must be passionate, poised under pressure, and committed to delivering best-in-class guest experiences Taking care of our people is at the heart of everything we do and we’re committed to supporting our team with benefits that promote well-being, balance, and growth.