Event planner (Group Concierge)

The Group Concierge will help drive the post-purchase process for our group guests, developing strong rapport while handling the vital details of the group business. This position will report to the General Manager or the Senior Concierge Manager depending on port-specific needs. • Serve as a resource for the sales team, including conducting site visits, greeting clients upon boarding to be the local resource when a national account manager is not present in the local port. • Be present during highly detailed events and serve as the liaison between sales and operations • High attention to detail, including complete and accurate product details, is communicated to the Food & Beverage and Operation teams to ensure proper product execution. • Work with the General Manager and Director of Sales to resolve all guest issues in a timely manner.