Events Operations Manager

About Lawn Club Pre-Event Preparation • Review and internalize all BEOs and related event documentation provided by the Sales-Events Manager • Manage the Event Captain and work together to develop weekly pull lists and operational plans as it relates to private events • Make proactive suggestions to Sales Team to enhance venue and event operations as needed • Manage event closet and event inventory and proactively source / procure all equipment needed to successfully execute future events • Lead pre-shift briefings for FOH and Events staff on event timing, guest needs, and service strategy • Create internal run of show, duty delegation, and floorplan for all large-scale and/or full-buyout events • Ensure physical setup (table layouts, AV, signage, activation stations, service zones) matches plan • Ensure all vendors listed on the BEO and booked by LC Sales Team arrive on-site according to the timeline - and notify the Sales Manager in real-time if they do not arrive (DJs, Security, AV Techs, Kosher Food, etc.) Live Event Execution • Serve as point of contact on the floor for internal staff and clients for all private events during service • Ensure all Lawn Club venue policies ‘dos and don’ts’ are being followed and enforced • Ensure all vendors working onsite have Lawn Club’s written consent and an approved COI on file with Lawn Club • Lead the service team during events, ensuring pacing, timing, and coverage are actively monitored and adjusted • Coordinate between Beverage, Culinary, and Lawncierge teams to ensure timely drops and transitions • Anticipate needs and course-correct in real-time for VIPs, dietary restrictions, special requests, or shifting timelines • Ensure all service staff maintain high hospitality standards, professional demeanor, and proactive guest engagement • Troubleshoot on-the-fly and solve problems calmly, discreetly, and effectively • Communicate with Sales team during and post-event regarding client feedback and status Post-Event Closeout • Ensure proper breakdown of event-specific setups and return to standard service layout • Ensure the event is accurately rung in in Avero and it matches the BEO • Complete and submit post-event documentation including shift recaps, event notes, and service feedback • Debrief with Sales Events Manager to provide operational insights and guest feedback for future planning • Track event labor, expenses, and special details to inform future forecasting\ Leadership & Team Development • Lead, train, and manage Event Captains, Servers, and support staff assigned to events • Uphold Lawn Club brand standards in hospitality, professionalism, and appearance • Partner with leadership to continuously improve event execution, logistics, and team deployment • Attend weekly BEO and department head meetings • Represent the Events team within the broader FOH leadership team • Minimum of two years of FOH floor management or event execution experience in a high-volume hospitality setting • Proven track record of leading service during complex or high-stakes events (buyouts, VIP groups, activations) • Genuine love of hospitality and going above and beyond to create special moments for event clients • Associate or bachelor’s degree preferred • Deep understanding of guest pacing, FOH coordination, and premium service delivery • Strong verbal and written communication skills • Proficiency in MS Office, Toast (or similar), and familiarity with BEOs and service documentation • Exceptional attention to detail, time management, and team leadership • Guest-focused mindset with calm problem-solving skills and a solutions-oriented approach • Ability to lead teams and coordinate across multiple departments in real time • Comfortable being the final point of accountability for live execution • Able to work independently and collaboratively in a fast-paced, high-expectation environment • Flexible availability including nights, weekends, holidays, and special event hours • Must be passionate, poised under pressure, and committed to delivering best-in-class guest experiences The Seaport Corporation reserves the right to change or modify job duties as necessary based on business necessity.