Events Operations Manager

Perched sixty stories above Lower Manhattan, Manhatta serves seasonal, inspired cooking, and offers stunning views of New York City, its bridges, and waterways. Manhatta is a restaurant and full-service event space from Danny Meyer’s Union Square Hospitality Group, combining sky-high views with down-to-earth hospitality.

Who you are:

The Events Operations Manager is a hands-on operator and strategic partner responsible for executing events from end to end, ensuring what is sold is delivered flawlessly in real time. You bring a proactive, solutions-oriented mindset, anticipating challenges, solving problems on the fly, and continuously improving how we work.

You are a cross-functional connector, partnering with Events, Beverage, Culinary, and Service teams to align sales, planning, and execution. You understand how to balance guest experience with operational feasibility, ensuring consistency without compromise.

Highly organized and systems-driven, you build and maintain the structures - SOPs, tech sheets, and workflows - that allow events to scale successfully. At the same time, you are a hands-on leader on the floor, coaching and supporting teams while elevating standards through action.

You take ownership beyond service alone, contributing to planning accuracy, inventory, logistics, and post-event learning, driving a stronger, more consistent events program with every execution.

What you’ll do:

Cultivate a culture of Enlightened Hospitality for all stakeholders that supports our business objectives and growth
Own end-to-end execution of every event, ensuring what was sold to the client is delivered flawlessly
Act as the key liaison between the Events, Beverage, and Service teams, aligning sales, planning, and execution
Collaborate with the Events General Manager on event pipeline management, BEO review, and operational planning
Build and maintain SOPs, inventory structure for events, tech sheets, and processes that create consistency and scalability
Oversee all event-specific beverage inventory, including par levels, event pulls, and post-event reconciliation
Anticipate guest needs, and coach, support, and develop event staff while actively participating in service and elevating standards on the floor
Lead post-event debriefs for all significant events to assess performance and opportunities
Provide clear, actionable feedback to the Wine Director and Bar Manager
Maintain strong quality control standards across all beverage offerings and execution points

What we need from you:

Strong background in beverage operations
2+ years of experience in operations, purchasing, or a related role (beverage strongly preferred)
Strong analytical and organizational skills with the ability to translate data into actionable insights
Experience managing vendors and building effective supplier relationships
Familiarity with purchasing and inventory systems (Craftable or similar platforms preferred)
Proficiency in Excel or Google Sheets
Clear and effective communication skills with a collaborative, team-first mindset
A proactive, detail-oriented approach with the ability to manage multiple priorities in a fast-paced environment

What you’ll get from us:

At Union Square Hospitality Group, extending Enlightened Hospitality is at the heart of everything we do. We believe our people are our greatest ingredient. Joining our team means becoming part of a culture rooted in care, creativity, and growth. As an Events Operations Manager, you’ll enjoy:

Competitive pay and bonus potential: Annual compensation of $75,000 - $80,000 plus eligibility for a performance-based bonus, with consideration for your experience and impact
Comprehensive health coverage: Medical, dental, and vision insurance, plus flexible spending options for healthcare and dependent care
Time to recharge: Generous paid time off and paid parental leave to support life outside of work
Investing in your future: A matched 401(k) plan to help you grow long-term savings
Peace of mind: Life insurance, employee assistance programs, and exclusive access to primary care, mental health, and other wellness services.
Support in times of need: Access to the USHG HUGS Employee Relief Fund, offering direct assistance to team members facing unexpected hardship
Dining Credit: An annual dining credit to enjoy exceptional meals and experiences at any of our restaurants
Dining Discount: A 51% dining discount across the entire USHG family of restaurants to share unforgettable meals with friends and loved ones
Convenience & flexibility: Pre-tax commuter benefits for transit and parking
Growth and community: Opportunities for learning, mentorship, and collaboration with some of the most passionate people in hospitality.

Putting Enlightened Hospitality into Practice

Integral to our culture are our six behaviors. Our behaviors guide how we work together.

We play to win with humble swagger. Hospitality is a team sport where everyone deserves an opportunity to thrive and belong
Turn over the rocks and always be connecting dots to build uplifting experiences and relationships
Center the salt shaker with an unwavering commitment to excellence and the values that matter most
Write a great next chapter. The road to success is paved with mistakes well-handled
Bring a charitable assumption and err on the side of generosity
Leave our campsite better than we found it; always responsible for the impact of our wake

The above represents the expected salary range for this position. Ultimately, in determining your pay, we'll consider your experience and other job-related factors.

The responsibilities outlined above are not exhaustive. This role may be required to take on other duties or projects as necessary to support organizational goals, in alignment with their skills, experience, and the evolving needs of the business.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.