Private Dining & Reservations Coordinator

It’s not just a slogan or catchphrase, it is who we are in everything we do. The Detroit Foundation Hotel has transformed the historic Detroit Fire Department Headquarters into a 100 room independent hotel that adds another piece to the ongoing Detroit renaissance puzzle. Who You Are Your experiences have led you to understand that there is an art + science to the how and what a team member is responsible for; the passion to understand and support the direction of the business and the importance of knowing how people and clients drive the success of the company. What You Will Do Anticipate and deliver exceptional service consistently Receive and respond to incoming telephone calls in accordance to hotel and restaurant standards and assists with overflow calls Detail reservations as well as groups and events booked by the Restaurant Perform administrative skills such as typing, filing, copying, faxing, opening and sorting mail, coordinating appointments and answer telephones according for hotel standards Prepare written correspondence including letters, contracts, reports, schedule of events and e-mails using MS, Outlook and Sales system Maintain the various restaurant file systems, both electronic and paper, including account files, program evaluation, databases, master binders for BEOs and resumes Periodically assist with front of the house operations including greeting and directing guests and working with the restaurant on quick sets or tear downs Private Dining and Large party bookings and coordination Restaurant and happy hour bookings and coordination Upsell beverage packages for the above Open Table management to maximize covers Keep all menus current on all sites Post and update menus on web sites, reservation platforms and search engines Coordinate all administrative work associated with Chef’s table Create and maintain CRM strategy to identify frequent restaurant guests All other responsibilities assigned by management Maintain a good working relationship with other associates by promoting teamwork and fostering a harmonious working climate Partake in a positive work ethic and surrounding environment Position Requirements Must possess excellent knowledge of the hotel and all departments internally Must possess ability to coordinate with multiple tasks Computer literacy to include: Microsoft Word, Excel, PowerPoint, Open Table etc.