Signia by Hilton San Jose is a premier Hilton-managed hotel located in the vibrant heart of San Jose, California. Featuring 541 beautifully appointed guest rooms and over 55,000 square feet of versatile meeting and event space, the hotel serves as an ideal destination for conferences, social gatherings, and large-scale citywide events. Its strategic location near major universities and the San Jose Convention Center positions it as a sought-after venue for both business and leisure travelers. As part of the globally recognized Hilton brand, Signia by Hilton San Jose upholds the highest standards of world-class hospitality, ensuring every guest experience is catered to with excellence and attention to detail. The team at Signia is dedicated to delivering elevated experiences that embody Hilton’s commitment to quality, service, and innovation.
The role of Senior Event Manager at Signia by Hilton San Jose involves leading the planning, detailing, and execution of exceptional group and social events, ensuring each gathering surpasses guest expectations. This full-time position offers a competitive base salary ranging from $82,000 to $92,000, with the opportunity to earn quarterly bonuses based on performance. The Senior Event Manager acts as the main coordinator during the lifecycle of complex events, overseeing event documentation, and collaborating closely with sales teams, hotel departments, and clients to maintain a seamless transition from sales to service and back to sales. This role requires an individual who can recognize opportunities to maximize revenue through upselling and event enhancements, ensuring outstanding and memorable events for guests.
Key responsibilities also include organizing, planning, and prioritizing tasks with clearly defined plans and goals. Effective communication with both internal stakeholders and external clients is essential, utilizing various channels such as telephone, email, and in-person meetings. Relationship building with clients is a top priority to set realistic expectations and deliver on promises. A strong knowledge of company systems, products, and processes is necessary to navigate event logistics efficiently. The Senior Event Manager must also demonstrate conflict resolution skills, handling complaints, disputes, and grievances professionally and diplomatically. This role supports the Director of Catering and Events as needed and participates in customer site inspections to assist with the sales process.
Overall, this position demands a proactive, detail-oriented, and client-focused professional capable of managing complex events with excellence. The successful candidate will contribute significantly to the hotel’s reputation for outstanding event service and help foster client satisfaction and business growth within the vibrant San Jose market.
Minimum of 2 years of hotel event planning experience
Flexible scheduling based on group bookings
Union hotel knowledge preferred
Strong working knowledge of Delphi FDC software highly preferred
Ability to communicate effectively with clients and internal teams
Proven problem-solving and decision-making skills
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