Title Director of Events | Full-Time | Cross Insurance Arena

Director of Events | Full-Time | Cross Insurance Arena Location US-ME-Portland Job Post Information* : Posted Date 2 months ago(6/11/2026 10:45 AM) Job ID 2026-32397 Category Venue Management Type Regular Full-Time Location : Location US-ME-Portland Job Post Information* : External Company Name Oak View Group Job Post Information* : External Company URL https://www.oakviewgroup.com/ Location : Postal Code 04101 Location : Address 1 Civic Center Square Job Post Information* : Post End Date 9/11/2026 Group OVG - Venue Management Telecommute Yes Overview Utilizing independent judgment, the Director of Events is primarily responsible for overseeing all aspects of post-booking stage service delivery methods. Provides highly responsible staff assistance to the General Manager. This position will remain open until September 11, 2026. Responsibilities Oversee event management activities for all facility events Direct, coordinate and oversee the activities of employees engaged in providing event coordination, telecommunications, technical support, audio-visual services, food & beverage, event security, fire regulation compliance, exhibitor services, box office, parking and overall client satisfaction during events Recruit, interview, select, train, motivate and evaluate Event Managers; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures Exercise direct supervision over Event Managers, Event Coordinators and Event Staff Prepare departmental annual budget; recommend capital improvements; control and monitor departmental expenditures; assist in preparation of estimated revenues for facility budget Consult with exhibit managers, promoters, convention representatives, and others concerning physical set-up needs and requirements for licensed areas; prepare work orders and cost-estimates accordingly Inspect facilities to ensure they are being maintained properly for events Develop crowd management and event staffing plans and supervise event staff during events Ensure accuracy in computing of costs for post-event billing of services and equipment rental charges Review and approve final billing to facility users prior to settlement or release of invoice Work closely with the general public by monitoring services provided and addressing complaints in a timely manner Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality, seamless customer service Conduct planning and operational meetings as required to ensure smooth coordination of event activities Track, record and report labor allocations in all areas of functional responsibility for purposes of forecasting, benchmarking and budgeting Manage and participate in the development and implementation of goals, objectives, policies, and priorities of all event-related programs and activities Prepare and present regular staff reports and other related correspondence Work with other department directors in a variety of tasks Conduct a variety of industry operational studies; recommend modifications to service delivery methods and operational policies and procedures as appropriate Interpret and apply all relevant federal, state and local regulations Serve as Event Manager on duty as needed Qualifications 5-7 years of increasingly responsible experience in event management in an arena, stadium, convention center or other multi-purpose public assembly facility Supervisory experience required Bachelor's degree or better from an accredited college or university Graduate of IAAM Public Assembly Facility Management School preferred Possession of, or ability to obtain, a valid CPR certificate Knowledge of customer service practices Knowledge of crowd control Ability to prepare, track, control and analyze budgets Options Apply NowApply We apologize for the inconvenience. The "Share" function is not working properly at this time.