Associate Manager, Event Registration

The Associate Manager, Attendee Experience will provide direct management responsibility for a portion of the Attendee Experience team through clear and consistent direction. What you will do here: • Cross-departmental/team collaboration supporting M&IW’s One Team philosophy • Team management, individual mentoring, and coaching • Provide direct management responsibility over a portion of the AE team through clear and consistent direction including timely and effective feedback • Mentor direct reports using the Trident model through M&IW’s monthly coaching sessions where you will discuss career growth, review current projects, provide strategic and operational guidance, recognize accomplishments, and directly manage issue resolutions • Advocate for growth opportunities of team members in alignment with individual and company goals • Train on all company software, including but not limited to Cvent, RainFocus, UKG, Concur, SharePoint, DOMO, Cornerstone, Asana and any applicable client-based systems • Assist AE Leadership in identifying process deficiencies within internal processes to create, document and train on process • Assist in delivering messaging for monthly AE Department meetings • Assist with the hands-on training and onboarding for new hires and train all employees on onsite expectations • Assist AE Leadership with recruitment including over the phone and in-person interviews • Provide lead AE services for meetings, if applicable • Travel domestically and internationally to assist with onsite staffing and training, if applicable. What we expect: Who we are: M&IW is a global event management firm specializing in virtual, hybrid, and in-person experiences of all shapes and sizes as well as consulting and enterprise strategies. Those services include Event Management and Design, Event Sourcing, Attendee Registration and Reporting, Event Technology and Production, Creative Services, Event Marketing and Communications, Gifting and Engagement Strategies, Incentive and Recognition Solutions, Group Air Travel, On-Site Execution and Staffing, and Event Analytics.