Conference Services Manager

Overview
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**Opportunity:  Conference Services Manager**

Manage operation of the Conference Services Department overseeing coordination of conference and meeting groups in accordance with established guest service and sustainability standards.

**Your Growth Path**

Sales Manager – Director of Catering Sales – Director of Sales

**Your Focus**

* Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
* Plan and conduct pre and post-convention meetings with clients and respective departments.
* Establish rapport with and entertain meeting planners while promoting hotel facilities and services.
* Conduct walking site inspections throughout property.
* Monitor in-house group activity, providing assistance as needed.
* Communicate with sales, front office and reservations in order to coordinate and monitor guest room blocks and special reservation needs.
* Assign banquet/meeting rooms set up based on needs of clients.
* Review banquet associates’ work to ensure accuracy.
* Assist sales staff in promoting hotel, developing leads, and securing re-bookings.
* Coordinate activities of various departments to service accounts.
* Document tracking of group activity. Access and input data into a computer system to generate account history reports.
* Follow sustainability guidelines and practices related to HHM’s EarthView program.
* Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
* Perform other duties as requested by management.

**Your Background and Skills**

* Associate or Bachelor’s degree preferred.
* 1 to 3 years' of related experience.

**Work Environment and Context**

* Work schedule varies and may include working on holidays and weekends.
* Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

**What We Believe**

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It