Event Planning Coordinator

Job Description:Company Description:

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

Department OverviewThis role serves as the central gatekeeper and ambassador for two critical service functions within Workplace Solutions: Scheduling Coordination and the Workplace Solutions Center (7700). The position is highly visible and customer‑facing, requiring daily collaboration with internal teams, vendors, and McDonald’s employees to deliver a seamless, welcoming workplace experience.

The ideal candidate is a proactive problem solver, excels at multitasking, and is deeply committed to delivering exceptional customer service. This role plays a vital part in ensuring that workplace operations, meetings, and events run smoothly from initial request through successful completion.

Accountabilities & ResponsibilitiesScheduling Coordinator

As a Scheduling Coordinator, you are the trusted partner for employees planning meetings and events within McDonald’s Conference Center and Hamburger University.

Serve as the primary point of contact for coordinating meeting and event space, ensuring accuracy, efficiency, and a high standard of serviceReserve and manage Conference Center space in a timely and precise manner using EMSCollaborate closely with McDonald’s employees (customers) to:Schedule meetings and eventsDesign room layouts and seating configurationsCoordinate food and beverage selectionsAssist with catering menu recommendationsIdentify and confirm audio‑visual and technology requirementsOwn the end‑to‑end customer journey, supporting clients from initial inquiry through event execution with professionalism and careBalance multiple requests simultaneously while maintaining exceptional attention to detail, organization, and follow‑throughDemonstrate a warm, welcoming presence with refined hospitality skills, a positive attitude, and a customer‑obsessed outlookWorkplace Solutions Center (7700)

As part of the Workplace Solutions Center team, you are a key resource supporting day‑to‑day facility operations and employee experience.

Manage inbound facility service requests and customer calls through the Facility Services PortalPhone and email coverage is required 7:30am – 4:30 daily M-FAccurately document, track, and manage customer issues within Workplace Solutions platformsCoordinate vendor services and schedule appropriate resources to resolve service requestsRaise complex or urgent issues to the appropriate Workplace Solutions functional teamsProvide technical support and guidance for Workplace Solutions systems and tools, including:Room Finder and Facility portalsResolve issues requiring advanced critical thinking and problem‑solving skillsDevelop and maintain strong, collaborative relationships with:Team members – highly dependent on the success of this teamWorkplace Solutions functional teamsMcDonald’s Headquarters (MHQ) employeesRegional and Divisional partnersExternal Workplace Solutions vendorsSupport departmental priorities by assisting with special projects and additional responsibilities driven by business and organizational needsQualificationsPreferred 2 plus years of experience in event booking, coordination, or a related hospitality or service‑focused roleHospitality degree is preferred, or a combination of college coursework and relevant professional experienceStrong verbal and written communication skills with the ability to interact confidently at all levels of the organizationHighly team‑oriented, adaptable, and flexible in a dynamic, fast‑paced environmentDemonstrated commitment to delivering exceptional customer serviceProven ability to manage demanding situations and customers with professionalism, poise, and a calm demeanorAt times a flexible schedule is required to ensure adequate coverageThis is an onsite role at MHQ with possible opportunities to work remotely after 3-6 monthsWhy This Role MattersThis position directly shapes the employee and guest experience across McDonald’s workplace environments. Success in this role means creating smooth, welcoming, and well‑coordinated experiences that reflect the organization’s commitment to excellence, hospitality, and service.

CompensationBonus Eligible: Yes

Benefits Eligible: Yes

Salary RangeThe expected salary range for this role is $27.03 - $33.79 per hour

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Additional Information:

Benefits eligible: This position offers health and welfare benefits, including but not limited to comprehensive health insurance, which includes medical, prescription drug, mental health, dental and vision coverage, as well as, life insurance; a 401(k) plan; adoption assistance program; educational assistance program; flexible ways of working; and time off policies (including sick leave, parental leave, and vacation/PTO).

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.