Events & Operations

Hello! Destination Management is seeking an Events & Operations professional to support the planning, coordination, and flawless execution of corporate events and meetings within the hospitality and travel industry. In this role, you will work within the Event Operations & Coordination department to manage the logistics and on-the-ground delivery of programs ranging from executive meetings and incentive trips to conferences and large-scale corporate events across diverse U.S. destinations.

You will collaborate closely with internal account managers, creative teams, and vendors to translate client objectives into detailed operational plans. Responsibilities include assisting in the development of event timelines, managing rooming lists and transportation manifests, coordinating décor and entertainment logistics, and ensuring that all suppliers are aligned with program specifications, budgets, and quality standards. You will conduct venue and vendor research, support site inspections, and help prepare production schedules, staffing plans, and contingency strategies for each event.

During live events, you will serve as an on-site operations lead or support, overseeing event set-up, registration, transportation staging, activity flow, and tear-down. You will troubleshoot issues in real time, communicate clearly with clients, vendors, and team members, and ensure that every program delivers a seamless and memorable experience. Post-event, you will contribute to reconciliation, supplier payment tracking, and debriefs to capture lessons learned and opportunities for improvement.

This position thrives in a fast-paced, highly collaborative culture that values innovation and proactive problem-solving. You will be encouraged to contribute ideas that improve operational efficiency, elevate guest experiences, and support new service offerings. The role offers the opportunity to grow your expertise in destination management and large-scale corporate events, with exposure to complex programs, diverse client industries, and multiple U.S. markets.

The ideal candidate brings strong organizational skills, keen attention to detail, and the ability to manage multiple projects and deadlines simultaneously. You should be comfortable working with event management software and standard office tools, analyzing program requirements, and creating clear, accurate documentation. Excellent written and verbal communication skills, a client-service mindset, and the flexibility to work evenings, weekends, and travel for events as needed are essential.

Hello! Destination Management offers a dynamic and supportive environment where collaborative teamwork is central to success. This Events & Operations role is well-suited for someone who is passionate about hospitality and travel, excited by the challenge of orchestrating complex events, and eager to build a long-term career in the events industry.
Support the planning and execution of corporate meetings, incentive trips, conferences, and large-scale events across multiple U.S. destinations.
Translate client objectives and program designs into detailed operational plans, timelines, and production schedules.
Coordinate logistics including transportation, lodging, décor, activities, entertainment, food and beverage, and registration processes.
Manage rooming lists, manifests, and other critical event documentation with high accuracy and attention to detail.
Research and coordinate with venues, transportation providers, décor companies, and other suppliers, ensuring alignment with budget and program requirements.
Assist with site inspections, walk-throughs, and pre-conference meetings to confirm event details and logistics.
Serve as on-site operations lead or support during events, overseeing set-up, execution, guest flow, and tear-down.
Troubleshoot operational issues in real time, communicating effectively with clients, vendors, and internal teams to resolve problems quickly.
Support post-event reconciliation, including invoice review, expense tracking, and supplier payment coordination.
Contribute to internal debriefs and process improvement initiatives, sharing feedback and ideas that enhance future events and operational efficiency.
Collaborate closely with sales, account management, and creative teams to ensure consistency between event design and operational delivery.
Maintain accurate records within event management and CRM systems, supporting reporting and forecasting needs.
Event logistics planning and coordination
Corporate meeting and incentive travel operations
Vendor sourcing and negotiation
Budget tracking and basic cost management
Event registration and guest management
Transportation and lodging coordination
Production schedule and timeline creation
On-site event management and troubleshooting
Client and stakeholder communication
Event documentation (manifests, rooming lists, BEO review)
Venue and destination research
Proficiency with event management software (e.g., Cvent or similar)
Proficiency with Microsoft Office or Google Workspace (Word/Docs, Excel/Sheets, PowerPoint/Slides)
Time management and multi-tasking in a fast-paced environment
Attention to detail and quality control
Basic understanding of health, safety, and risk considerations for events
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
401k
CMP (Certified Meeting Professional) preferred
CPCE (Certified Professional in Catering and Events) a plus
CVENT or similar event management platform experience preferred
Valid driver’s license for occasional site visits and on-site logistics