About the Opportunity: The Group Concierge will help drive the post-purchase process for our group guests, developing strong rapport while handling the vital details of the group business. Follows City Cruises guidance on when and how to follow up with clients to present revenue generation opportunities through order enhancements. Ability to maintain a flexible weekly schedule, including night and weekend demand while conducting site visits, cruise detail meetings and meeting clients as needed to support the account management team. Guest Service: Serve as the primary point of contact for client post-booking, including conducting site visits and meeting clients as needed Be present during highly detailed events and serve as the liaison between sales and operations High attention to detail, including complete and accurate product details are communicated to the Food & Beverage and Operation teams to ensure proper product execution. Work with the General Manager and Director of Sales to resolve all guest issues in a timely manner.
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