Meeting and Events Coordinator

OverviewJLL Experience Services team members are "experts who create value through lasting partnerships." At JLL, it is our goal to provide experiences that will be long remembered by our clients. We set the standard for superior experiences for our clients and our teams. The Meeting and Event Coordinator is responsible for ensuring exceptional client experiences through proactive communication and high-touch hospitality focused service. ResponsibilitiesExecute simple and full meetings and events.Consult with clients to determine event needs such as space, physical set-up, minor AV and event support.Serve as primary point of contact for clients; respond to all requests in a timely manner in accordance with established Service Level AgreementsManage end-to-end ticket lifecycle with Internal Business Partners (IBPs), including communications, triage, and resolutionTriage incoming event requests by evaluating completeness, accuracy, space availability, and resource alignment; communicate with IBPs to gather missing information and propose alternatives when neededCoordinate Certificate of Insurance (COI) administrative support including requesting and collecting COI documentation from vendors, submitting and tracking COIs through designated compliance platforms, maintaining organized records, and notifying stakeholders of missing, expired, or incomplete COIsProvide minor audio-visual support including basic microphone setup (turning on/off), simple sound activation (pressing play/start buttons), and plug-and-play computer connectionsManage all operations, functions, and logistics including scheduling using client scheduling software and troubleshooting A/V and other set-up issues.Conduct supplies inventory audits and coordinate restockingExecute pre-event, during-event, and post-event support including planning kick-off calls, coordinating shipments and guest lists, serving as day-of point of contact, conducting debriefs, and closing ticketsUtilize ticketing systems: Corrigo, Google Calendar, Social Tables, Slack, and GoogleWorkspace products to document and manage event programs; log all activities, requests, and issues accurately in designated client systemsDocument lessons learned, review post-event survey feedback, and identify service enhancement opportunitiesEngage in continuous improvement and innovation by adopting best practices and new tools that provide service delivery efficiencies.Handle administrative support such as responding to inquiries and requests.Provide information and direction to vendors, facilities staff and service providers to ensure excellent coordination and execution with minimal disruption.Follow established escalation procedures and incident reporting procedures.All other duties, as assigned.Required QualificationsHigh School Diploma or GED equivalentFlexible scheduling for early morning and evening event support; weekend support as event schedules require1-3 years of experience in event planning, project management, hospitality, or related field.Excellent time management and verbal/written communication skills with the ability to communicate professionally.Ability to multi-task in a fast-paced environment.Exceptional customer service skills with a passion for hospitality.Ability to work with clients at all levels of an organization, including C-suite.Willingness and ability to travel as needed.Proven leadership skills with the ability to manage multiple priorities and deliver results.Track record of initiative, integrity, and good judgement.Highly collaborative with strong interpersonal skills.Preferred QualificationsBachelor's degree or proven experience as an event planner or organizerProficiency in Google Suites and Slack

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