Banquet & Events Operations Manager

The Banquets & Events Operations Manager is responsible for managing and executing banquet and event operations with precision and professionalism. Execute all Banquet Event Orders (BEOs) according to client specifications, service standards, and timelines, including proper event close-out through Toast.Develop and distribute event timelines, pull sheets, floor plans, and service outlines to staff.Coordinate scheduling of Captains, Servers, Bartenders, Housemen, and support staff based on BEO directives and business demand.Assign and oversee setup of all dining, bar, and event areas to ensure accuracy and readiness before guest arrival.Manage load-in and load-out for all vendors, confirming placement per floor plan and setup notes.Ensure wayfinding, event signage, and AV requirements are in place per BEO specifications.Conduct a Culinary Check-In with the Executive Chef before setup to confirm menu details, pull sheets, equipment, presentation, and service flow; lead a joint Pre-Shift briefing with the chef, sales and service team before event start.Retrieve and verify menu cards from the Prep Kitchen before bringing them to the event space. Serve as the primary on-site manager, ensuring all building protocols and service standards are upheld throughout each event.Anticipate guest and client needs; foster positive guest relations through attentiveness, professionalism, and name recognition.Manage resolution of guest complaints, ensuring issues are addressed promptly and to a satisfactory outcome.Troubleshoot issues in the moment to uphold gracious hospitality for guest experience and execution expectationsMaintain clear, proactive communication between internal departments and external partners to ensure seamless event execution. Serve as the primary operations liaison to the Event Sales Team, ensuring all contracted event details are accurately translated into executable staff assignments, equipment pulls, timelines, etc before distribution to staff.Review new and upcoming event contracts with the Sales Team to identify operational requirements, flag potential conflicts or resource gaps and identify solutions.Participate in pre-event walkthroughs or planning meetings with the Sales Team to align on space layout, service expectations, and event flow.Communicate operational feedback and post-event learnings to the Sales Team to inform future proposals, upsell opportunities, and expectation-setting with clients.Collaborate with Sales on the development and maintenance of service standards, food and beverage presentation guidelines, and event packages to ensure consistency between what is sold and what is delivered.Uphold handoff protocols between Sales and Operations so that no event reaches execution without confirmed staffing, equipment, and culinary alignment from the finalized BEO.Attend weekly BEO meetings and relevant sales planning sessions to stay ahead of upcoming business and contribute an operational perspective. Please apply through the link on the job posting and attach your resume and any other required documents.