Event Experience Manager

Event Experience Manager The Event Experience Manager will work closely with the client to understand the program goals and objectives and provide a return on their investment throughout each aspect of the program. The Event Experience Manager focuses on tactical operations and works with the operations team to provide optimal services to the account to support those goals. Hybrid role: Work from home, and client offices located near Indianapolis, IN What you will do here: Project Management with consultative approach for virtual, hybrid or in person meetings Client, Financial, and Vendor Management Onsite Services Manage multiple projects on tight timelines Event Management Follow all client mandated SOPs as required Digital producer and/or tech support for your own events Work with the Procurement Department to source and secure event space and guestrooms Understand, review and monitor contract terms, space, and guest room blocks Profile management in Event Software (Cvent or client Event Software) for paid conferences and related complexities; manage status movement throughout life of the Event, keeping event data and financial data accurate and up to date, at all times Create and manage event resume, event specification sheets and client and internal timelines based on company and client SOPs Have a working knowledge of Event Software capabilities; prefer skills to build non-complex program registration sites and the ability to guide clients on website development that produce quality reports to fulfill the owner\'s needs Understand registration and reporting expectations for event. Able to support and manage attendee communications, reporting, rooming lists, badge creation, event reporting and housing inquires Guide internal and external teams throughout process through effective communication and organized plans Collaborate with M&IW\'s Group Travel Department or client-specified travel management company (TMC) to offer airline booking to event attendees, if needed Work with M&IW\'s mobile app team to create an app on a platform that meets the client\'s event BEO review and execution Coordinate and schedule all required ground transportation using preferred vendors Creation/coordination of distribution of travel letters and departure notices Financial Management Full understanding of client financial internal requirements and deadlines Budget creation/management Manage all event related payment requests and processing Full audit and reconciliation of the hotel and other vendor invoices Cost savings worksheet creation and management Final invoice document management Reconciliation management including estimated invoice and final invoice requirements Onsite Services Onsite travel for program execution Be a true leader onsite-for internal team/client and attendees Create and manage Onsite Emergency Preparedness Plan for your event Life Sciences clients only Understand policies and issues pertaining to events with HCPs in attendance Knowledge of HCP payments: Fee for service (FFS), honoraria, and Expense reimbursement (NEER) Who you will work with: Reporting to the Senior Customer Success Manager Internal team members from multiple departments External clients and key stakeholders Vendors and supplier-partners What we expect: Cultural Excellence Role Level Function Emotional Intelligence What you will bring: College degree or equivalent experience Minimum 2-3 years of experience in the meetings industry, specifically in operations Knowledge of virtual and hybrid event options Proven excellent oral and written communication skills in both internal and client-facing environments Demonstrated track record of successfully managing multiple projects simultaneously Ability to deliver creative outputs in a constricted timeline while maximizing available resources Experience working in a virtual office environment a plus Experience in life sciences event operations a plus Proficient in Microsoft Office systems (Outlook, Excel, OneNote, Word, and Power Point) Experience with database management programs (Cvent preferred) What we provide: Competitive salary Health, Dental, Vision and Life Insurance options 401K plan Paid holidays Accrued personal time off for vacation and sick leave Laptop, additional monitor, and mobile phone Global Giveback program for volunteer service Hybrid role: Work from home, and client offices located near Indianapolis, IN Who we are: M&IW is a global event management firm specializing in virtual, hybrid, and in-person experiences of all shapes and sizes as well as consulting and enterprise strategies. Those services include Event Management and Design, Event Sourcing, Attendee Registration and Reporting, Event Technology and Production, Creative Services, Event Marketing and Communications, Gifting and Engagement Strategies, Incentive and Recognition Solutions, Group Air Travel, On-Site Execution and Staffing, and Event Analytics.